Human Resilience | Site policies

Privacy, Terms & Refunds

Plain-language policies for this website and the Human Resilience digital book. Effective September 2026.

1. Privacy

This website is published by Quality Lifestyle-Medicine™ Coaching (“we”, “us”). We keep things simple: the site itself does not ask you for any personal information.

What we do not do

• No accounts, sign-ups, or forms.
• No advertising, tracking pixels, or analytics services.
• No cookies set by this site.
• We never sell or share personal information with third parties for their own marketing.

What is collected, and by whom

• Web server logs. Like almost every website, the server that hosts these pages records standard technical details of each visit (IP address, browser type, pages requested, date and time). These logs are used only to keep the site running and secure, and are deleted on the hosting provider’s normal schedule.
• Payments (Stripe). When you buy the digital book, the checkout page is operated by Stripe, Inc. Stripe collects your name, email address, and payment card details under its own privacy policy (stripe.com/privacy). We never see or store your card number. We receive your name, email address, and a record of the purchase so that we can help you if something goes wrong.
• Book download (Google Drive). The digital book is delivered as a PDF hosted on Google Drive. Google may record that the file was opened, subject to Google’s privacy policy.
• Email. If you write to us, we keep your message so we can reply. Please do not send medical records or detailed personal health information by email; we cannot give individual medical advice and email is not a secure channel for health information.

Your choices and rights

You may ask us what information we hold about you, ask us to correct it, or ask us to delete it, by emailing the address in section 4. We will respond within 30 days. This site is not directed at children under 16, and we do not knowingly collect information from them.

2. Terms of use

• Educational content only. Everything on this website and in the book is general health education. It is not medical advice, not a diagnosis, and not a substitute for care from your own physician or other licensed clinician. Never delay or ignore professional medical advice because of something you read here.
• About the author. Dr. Naresh Chand holds an M.S. and a Ph.D. in pharmacology and is a retired research scientist. He is not a physician, does not practice medicine, and does not provide individual medical care through this website, the book, or Quality Lifestyle-Medicine™ Coaching.
• No professional relationship. Reading this site, buying the book, or emailing us does not create a doctor–patient, coach–client, or other professional relationship.
• Copyright and personal-use licence. The website content and the book are © Quality Lifestyle-Medicine™ Coaching. When you buy the digital book you receive a non-transferable licence to read it on your own devices. Please do not forward, upload, post, print for distribution, or otherwise share the file. Short quotations with attribution are welcome.
• External links. Links to other websites (for example Stripe, or sources cited in articles) are provided for convenience. We do not control those sites and are not responsible for their content or privacy practices.
• Accuracy. We try to keep the content accurate and balanced, and we cite sources in our articles. Science changes; we may update or correct material at any time without notice.
• Limitation of liability. To the fullest extent permitted by law, we are not liable for any loss or harm arising from use of this website or the book. Nothing in these terms limits rights you have as a consumer that cannot be limited by law.

3. Purchases, delivery and refunds

• What you are buying. Human Resilience by Dr. Naresh Chand, delivered as a digital PDF file. There is no printed copy or physical shipment.
• Price and currency. The price shown on the site is in US dollars. Your bank may apply currency conversion or fees. Any applicable sales tax or VAT is shown at checkout.
• Delivery. Immediately after payment you are taken to a download page. You will also have Stripe’s email receipt. If you close the page before downloading, or the link does not work, email us and we will send the book to the email address used at checkout, usually within two business days.
• Refunds. If you are not satisfied for any reason, email us within 14 days of purchase and we will refund the full amount to your original payment method, no questions asked. We also refund duplicate or mistaken charges at any time. Refunds are processed through Stripe and typically appear within 5–10 business days depending on your bank.
• Problems with an order. Contact us first (section 4). We would much rather fix a problem than have you dispute a charge with your bank.

4. Contact

Quality Lifestyle-Medicine™ Coaching
Email: qualitylifestylemedicine@gmail.com

We may update these policies from time to time. The effective date at the top of this page tells you when they last changed.